Terms & Conditions

Please read the terms and conditions carefully before placing any orders.

 

PRODUCTS & CONTENT

We acknowledge that each plant is a unique item and they cannot all be identical to the one photographed, so please keep this in mind when making your purchase. We strive to ensure that the plants are of the same size, quality and standard as the plant depicted and is one of our promises to you as our customer. We provide our best efforts to control our quality and can confidently deliver you a plant that is of the same standard as the one depicted. If we encounter any supply issues, we will inform you immediately and give you the option of either a full refund or an alternative stock option.

 

PAYMENT & PRICES

Prices may change without notice, but any new price will be clearly displayed on our website.

All prices are quoted in Australian dollars.

 

DELIVERY & PICK UP

Delivery of your order will occur 2 to 5 days once your order and payment has been received. For any special requests, please email or call us prior to placing your order. 
Please allow 2-5 days for delivery. If you have a preferred delivery date, please enter this it in the dedicated field when placing your order and we will do our best to meet your request. If we are unable to meet your requested delivery date, we will contact you to discuss your options.

Delivery is available to Sydney addresses in the following areas: Northern Beaches, North Shore, Hills District, City, Inner West, Eastern Suburbs. We currently do not deliver to Greater Western Sydney, Sutherland Shire or the Blue Mountains.

Pick up is from our Studio in Collaroy Plateau. Collection information including address, available dates and times will be provided 2-5 days after purchase unless otherwise specified.

 

REFUNDS

If you are unhappy with your purchase, please contact House of Palms via email so that we can endeavour to make you happy. Requests for returns or exchanges must be submitted within three days of you receiving your items.

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